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Totally dissatisfied

Story from nhs.uk

"Totally dissatisfied"

About: Royal Surrey County Hospital

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I was taken to a and e by an ambulence.Where i was told that i was going to have an operation on my lower abdomin.So waited in a and e for nearly 8 hours then was told that i didnt need an operation and was transferred to another ward.I am really dissatisfied that they didint give me the information.I would not reccomend it to family and friends

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Responses

Response from Royal Surrey County Hospital 10 years ago
Royal Surrey County Hospital

Submitted on 14/08/2013 at 13:00
Published on nhs.uk on 15/08/2013 at 04:00

Thank you for sharing your feedback with us. We are very sorry to hear about your experience. To enable us to look further in to this I would encourage you to contact our PALS team http://www.royalsurrey.nhs.uk/Patient-Advice-and-Liason-Service You can contact PALS by phone on 01483 402757 (direct line) or via the hospital’s main switchboard number - 01483 571122 – on extension 2059. You may also write to the PALS service at Royal Surrey County Hospital, Egerton Road, Guildford GU2 7XX, or e-mail rsc-tr.PALS@nhs.net Kind regards, Royal Surrey County Hospital

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