"Eye care experience"

About: Darlington Memorial Hospital

Anything else?

On Monday last (8thapril) I visited the ophthalmology dept. as an out patient, concerning "floaters "in my eye.my appointment was for ten forty so I arrived about ten minuets early. The waiting room was very full so I had about an hours wait. No big deal,I did'nt mind ad all. All I will say is that I was waiting,I noticed how all the staff were very efficient, very friendly and so polite with everybody. It was a pleasure to sit and watch them. When it came to my turn, the young nurse was very friendly and put me at my ease straightaway. Then I saw the doctor who was again very friendly and helpful.i am to return in six weeks for a check up. I shall look forward to coming back again.

Yours sincerely. Walt hindle

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Ophthalmology Clinic at Darlington Memorial Hospital.

Whilst I apologise wait you endured, I am very pleased to hear that you found the staff to be 'efficient, friendly and polite', and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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