"Slow endoscopy referral"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Paris344 (as ),
My GP referred me to DART to arrange an endoscopy appointment.
I received 2 letters relating to this, the first from DART and the second from Choose and Book. I called DART 3 times and couldn’t get through so I called Choose and Book to be advised that I shouldn’t have received that letter. When I finally got through to DART, they couldn’t give me an appointment and said they needed to refer me on to someone else.
Now 3 weeks later, I still haven’t got an appointment but now apparently there’s a letter in the post.
The ironic thing is that my husband was referred to them at the same time as me and he got a letter and appointment straightaway. I’m frustrated by this slow process and am confused that DART couldn’t deal with arranging my appointment.
My treatment has been delayed and in the meantime. I have longer to worry about what might be wrong with me. I don’t think this process would be moving forward at all if I weren’t driving it. I work in a hospital and understand the system. I hate to think how much harder this would be for people who don’t.