"May You Never Have to Experience Queens Medical..."

About: Queen's Medical Centre

Anything else?

we have been let down by our gp and hospital. you try to avoid going to hospital as much as possible...so you visit your gp. it seems GP's nowadays only really know how to deal with a cold or a sprain, so anything which is outside this narrow realm will normally get:

"I think you should take a visit to the emergency department - I have let them know you are coming so they will be expecting you and hopefully you won't have too long to wait'

great you think? don't get your hopes up.

we went with our 3 week baby's umbilical cord (which I was convinced was fine). we were zipped through emergency and taken to the ward at 9pm.. this is where is all went belly up.

we waited and waited. the ward was so depressing i could not imagine how anyone can get better in such a place.

finally around 10.30pm a doctor came but to our distress, this doctor asked loads of questions but gave no opinion on anything. he was a junior, and said he had to get the registrar/senior doctor to take a look (but he thinks it looks fine).

waited and waited. finally at 11.30 i could'nt handle it anymore so we told the nurses we're leaving. they quickly did a swab test (which is what the senior doc would have requested anyway) and we left around 12am. we were shattered.

this is the 3rd time someone in my family has had this experience of 'GP to Emergency to Ward.' It is a nightmare because it's impossible to get a doctor will come and see you on the ward, and even if they do, it won't be the doctor you need.

city hospital is great, but queens is bad news.

Story from NHS Choices

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Response from Nottingham University Hospitals Trust

Thank you for getting in touch. We would like the opportunity to speak to you so that we can get full details to look into this fully. If this is agreeable with you, please contact the Patient Advice and Liaison Service on 0800 183 0204 or via email at pals@nuh.nhs.uk.

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