"Unfortunately there nothing positive ..."
About: Torbay Hospital Torbay Hospital Torquay TQ2 7AA
Posted via NHS Choices (as ),
What I liked
Unfortunately there nothing positive that I can write about yet.
What could be improved
My widowed 84 year-old mother has unfortunately had several problems in the recent past that have required check-ups at the hospital.
The appointments have only been communicated to her by letter. Since every appointment was changed by the hospital several times she has received numerous letters and in the end became very confused as to what was current. Some the the changes she only received one day before the original appointmen!
I don't understand why the hospital doesn't phone my mother and let her know immediately what is happening. Also I don't understand why the appointments have to be changed so often at all.
What would happen if the letter never arrived or my mother misplaced it? And then she takes the bus all the way from Newton Abbot and gets told the appointment had been moved?