"Extremely kind staff in the Bickerstaff unit"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as the patient),

I was exceedingly apprehensive about the procedure on Monday at Bickerstaff endoscopy unit

However found the staff (staff nurses) who give the prior procedure talk and information session very reassuring and knowledgeable. Very Good.

The two nurses at the procedure were extremely kind and the doctor also.

They made an extremely unpleasant day bearable.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Clinical Manager for the Bickerstaff Unit, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.

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