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Care Opinion

First time mum

Story from nhs.uk

"First time mum"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

Treatment I received while in labour with my first baby was exceptional.midwives were amazing and a real credit not only to the hospital but to the nhs. They reassured me every step of the way in what was a new and slightly scary experience for me. Nothing was too much trouble,they were friendly,knowledgable and caring. The post natal team were the same,I was there for 5 days and didn't feel uncomfortable once. Would definitely be happy to go back there if and when I have another baby!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 09/04/2013 at 07:35
Published on Care Opinion at 10:55

Dear Kayleigh, thank you so much for taking the time to let us know what a great service we provided for you. I will let our midwifery matron know so that she can pass on your kind words to her team. We love to hear when staff provide care with compassion and kindness.

Hope you and your baby are settling well at home, not too many sleepless nights.

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Response from Queen Elizabeth The Queen Mother Hospital 11 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 23/04/2013 at 11:28
Published on nhs.uk on 24/04/2013 at 05:15

Thank you for your kind words and positive feedback, we are pleased that your experience was so positive and hope that you and your baby are doing well. Your comments will be fedback to the staff involved in your care as the Trust recognises the importance of positive feedback as a motivational tool and also a learning tool.

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