"AandE and ward 6s"

About: Royal Free Hospital

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My mother was admitted on Easter Sunday in a terrible state. She is 78. The first contact with the receptionist in AandE was truly amazing. Despite it being extraordinarily busy she was efficient, friendly and kind, constantly smiling regardless of the chaos around her.

My mother was very quickly transferred into a cubicle and the renal team came to see her within 2 1/2 hours. All times the nurses were very attentive and gentle despite being under pressure. The male staff were being distracted by a hypo manic lady who kept cuddling them this made the time pass more quickly!!!

Soon we were transferred to 6S. The experience got better and better. The staff across the board have been kind and thoughtful and professional. I suppose the only thing that may be better is the medical team needs to spend a little more time explain the diagnosis and the plan which is clearly quite important. Of course time is pressured but not knowing what is happening can be a little distressing.

However this is a minor comment as the care and the progress my mother has made is been excellent.

I must also specifically report on a member of staff in the OT department who has been very caring and heavily involved in planning my mothers discharge and I am confident that conditions at home will be improved.

Finally a HCA on 6S, has been utterly lovely, interested and positive. Doing her rounds taking blood pressure, saturations and temperature she would spend a little time with each patient. Wonderful.

Thank you so much.

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Response from Royal Free Hospital

We are grateful to you for taking the time to tell us about your experience and we are delighted that you were so pleased with the care your mother received. Positive feedback like this makes such a difference to our staff and we'll make sure they're aware of your comments.

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