"A&E Saturday 30/3/13 ~ 6.45pm"

About: Hull Royal Infirmary

Anything else?

The cleanliness and general tidyness of the A&E waiting area was terrible. It appeared like no-one is responsble for / takes care that the best is made of the facility. On several occasions the security man was leaning right over the small reception desk (maybe for work reasons?) to talk to the lady, in the way of people approaching it - very unprofessional and not establishing the correct character of an efficient hospital . There were 2 'wet floor' warning boards in front of the desk which kept getting in the way when the floor was not at all wet. Sweet wrappers on the floor and a sick bowl under the chairs.

After my wait, a nurse saw me and was absolutely fantastic. The nurse was operating our of a window-less hot bland room but was caring, clearly extremely experienced and very professional, a total credit to you. I am very grateful to her for stitching my finger up and sorting me out!

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Response from Hull Royal Infirmary

Many thanks for adding you comment regarding the Emergency department at Hull Royal Infirmary to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. However, we are sorry to hear of your view of the cleanliness in the department. As you may be aware, the Emergency Department is currently undergoing major refurbishment and as such there has been some disruption to the area although we hope that in the long term, this will provide a better patient experience. We will ensure that your comments are passed to the Matron for the Emergency Department for her awareness.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local services.

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