"My visit to Torbay Hospital A&E over Easter Weekend"

About: Torbay Hospital / Trauma and orthopaedics Totnes Hospital / Trauma and orthopaedics

(as the patient),

I had a fall in Torquay town centre rushing to my car, I slipped and twisted my ankle. I thought it was just a bad strain. After 9 days the pain seemed to get worse so I decided to have it checked out at Totnes Hospital as it was close to where I live. After a short wait approx 1/2 hour I saw a nurse who looked at my ankle and suggested I should have an xray at Torbay A&E. The nurse kindly gave me a pair of crutches and told me not put anymore pressure on the foot. My time spent at Totnes hospital was approx 1 hour.

As it was Easter I thought A&E would be too busy during the day so decided to go along in the evening. I arrived approx 7. 00pm on crutches at Torbay A&E, parked the car and checked in at Reception. I was greeted by a very nice nurse called Jill who watched me walk very unsteadily on the crutches. When my name was called, Jill listened to my story and immediately recognised that my ankle looked like it was broken. She put me in a wheelchair and had me whisked off to xray. I was third in line, so did not have long to wait. Again briefly after the xray, I was given the outcome that I would be put in a cast and would then be given an appointment the next day to go to the Fracture Clinic.

Every step of the way was explained by Nurse Jill who was very kind and professional. Jill was assisted by the lovely Nurse Sharon who helped put the cast on my leg. I was totally amazed how within 1 hour of driving up to Torbay Hospital, I was examined had an xray put in a plaster cast and sent on my way home. I would like to say a big thank you to Nurse Jill and Nurse Sharon who also made me a lovely mug of tea. I can't praise them enough they were so friendly and made me feel special.

The next day in Fracture Clinic they were very busy. At first when I saw all the people waiting I thought I would there for a long time but to my amazement I was seen within 15 mins of reporting to the Receptionist and again greeted by friendly faces. I had my cast removed, saw the doctor who explained what would happen and was sent home in a lovely boot (no plaster cast). Time spent in Fracture was less than an hour. The staff in the Fracture Clinic were very kind and thoughtful as well.

I would just like to say thank you to Torbay for your kindness and care.

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Response from Torbay Hospital

Dear Patient

Thank you for contacting us and sharing the details of your recent care at Torbay Hospital. We are very pleased to hear about the quality and speed of the care you received as well as the friendliness of the staff. Thank you for taking the time to share this positive experience with us.

South Devon Healthcare NHS Foundation Trust

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