"If Only All A&E Departments Were Like This"

About: East Surrey Hospital

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Today I attended East Surrey (Redhill) Emergency Department as a walk-in patient. From previous experience with A&E departments (most notably Mayday in Croydon), I anticipated a zoo - large crowds, grubby waiting areas and long, long waits. I had written off most of the day.

Nothing could have been further from the truth. The whole area was bright and clean, and there was plenty of seating. I was signed in immediately, and within 5-10 mins I was having an ECG, BP test etc. 10-15 mins after that I was being assessed, and about 15 mins after that I had a consultation with a doctor. All the staff that dealt with me were friendly, considerate, and very efficient. It really could not have been a better experience. Well done folks, the NHS should be very proud of you !

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'Anonymous'

Thank you for letting us know about your experience in our Emergency Department. We are very proud of our new facility. Many thanks,

Eloise Clarke

Communications Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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