"very dissatisfied"

Anything else?

I visited the hospital recently due to an emergency as one the kids had had an accident but when we got called by the nurse , she was just plain rude. Her first response on top of her voice was, we are too many to fit in her room which wasn't true as it had the right amount of chairs. And then she had the nurve to say that my child wasn't co-operative because she was so much in pain and was crying but, what really got me was when she said that Doddington Hospital is not child friendly and we'd be better off at another hospital where they had a childrens ward.

First of all, this nurse needs a little bit of professionalism. She is a disgrace to the hospital and to no surprise, I was happy leaving as requested to a nother hospital where they cared excellently.

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Response from Doddington Hospital

Thank you for taking your time to share this feedback on your visit to Doddington Minor Injuries Unit.

We are sorry to hear that you felt that the experience was negative and we will be sure to share the issues raised with the team.

In order for us to ensure your concerns are dealt with fully we would appreciate it if you could get in touch with the Patient Advice and Liaison Service (PALS) in Cambridgeshire via email: ccs-tr.pals@nhs.net or phone: 01480 355184 freephone: 0800 0132511 to discuss further.

Warm wishes

CCS Patient Experience Team

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