"Treatment for skin lesion."

About: Raigmore Hospital / Dermatology Raigmore Hospital / Ear, Nose & Throat

(as the patient),

I noticed a spot on my skin and went to see my GP, who has a special interest in dermatology. After initial treatment by an ointment didn't clear it, I was referred to the Dermatologist at Raigmore Hospital as the GP believed it was a BCC (cancerous growth). I was seen within a short time frame and the Dermatologist confirmed it was a BCC. I was listed for a lesion removal and then received my appointment, again within a short time frame, for its removal at the Surgical Day Case Unit. After the preparatory checks I waited to go into the theatre. The ENT surgeon, who I saw at the clinic, saw me and explained what he would be doing. I then went into the theatre, a very impressive new installation. It was unfortunate that my ID had not been given to me, but it was evidence that the theatre team, were adhering scrupulously to the WHO Patient Safety checklist as part of the surgical PAUSE procedures.

People explained who they were and the procedure started once they had established clearly who I was. I was informed what was happening as the surgeon went through the operation and I could hear various checks going on in the background.

It was all done very professionally and I was offered a cup of tea in the recovery room and the nurse had brought my book I was reading back into the recovery room.

The surgeon then came out and told me what he had done and what I should do now. I was handed the paperwork and ointment for the wound and left the unit 2 hours later.

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Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

Dear Devereux

What a brilliant account of your experience from going to see your GP to being discharged after your op. It is so good of you to write this up and I will be very happy to share with the staff involved. The thing that comes across loud and clear is the importance of you knowing every step of the way what is going to happen or has happened. I am sorry that there was a glitch with you not having your ID but you are spot on that is exactly why we have the Surgical Pause. This was introduced as part of the ground-breaking Scottish Patient Safety Programme which has made such a difference to making care safer. it does require everyone to follow the procedure and in Raigmore they have been working tirelessly to get this right. Over the years there has also been lots of improvement work in the Dermatology Service and one of the impacts of this has been shorter waiting times. All in all it sounds like a good team effort with the thing that matters so much to us that we get the clinical care and the experience of care both well received. If anything does occur to you in the coming days and weeks about how we can improve be sure and feel free to pick up the phone. I would be pleased to listen. Thanks again for sharing.

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