What I liked
booking office telephone administrators helpful
Coffee shop in departments
Friendly clinical staff
What could be improved
Communication between departments
Time scale (urgent does not equal a 4 month wait as far as I am concerned)
Clarity of what appointment is for
Clarity of which doctor you will see
Medical proof of diagnosis rather than just guess!
Administrative staff needed at department - noone to answer phones led to no appointment, no process of vetting, referrals just sitting on desks, slots being free with noone scheduled in, no clarity of process for patient
"booking office telephone administrators ..."
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske) Truro TR1 3LJ
Posted via nhs.uk (as ),
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