"booking office telephone administrators ..."

About: Royal Cornwall Hospital (Treliske)

(as the patient),

What I liked

booking office telephone administrators helpful

Coffee shop in departments

Friendly clinical staff

What could be improved

Communication between departments

Time scale (urgent does not equal a 4 month wait as far as I am concerned)

Clarity of what appointment is for

Clarity of which doctor you will see

Medical proof of diagnosis rather than just guess!

Administrative staff needed at department - noone to answer phones led to no appointment, no process of vetting, referrals just sitting on desks, slots being free with noone scheduled in, no clarity of process for patient

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