"Admission to orthopaedics ward at Monklands Hospital"

About: Monklands District General Hospital / Trauma & orthopaedics

(as the patient),

I was sent to A&E at Monklands by my GP for suspected Cauda Equina. I was seen after a couple of hours by a doctor who after doing some tests said he wanted to speak to a consultant. I was then looked at again after an hour and told I would be taken to the ward for some observation. As I have 2 young children, I asked if I was going home. I was told yes, I was only being sent to the ward for some observation. Arrived on the ward and it seemed like nobody wanted to talk to me about my stay. A student nurse came and filled out an Admission form. I asked why this was as I was only in for obs. I was told the drs wanted to make sure I was going to the toilet. I needed to use the toilet and I had to ask a member of staff (not a nurse) about whether I had to provide a sample and if I had to tell the nurses every time I went. She didn't know but was very helpful.

I wasn't observed at any point in my stay. No obs done, which was why I was in. I asked repeatedly about going home. I was told several times, the dr would speak to me. I felt he avoided me. I noticed my kardex was incorrect and some meds hadn't been prescribed. I told staff before 5pm to give them time to order some from pharmacy as I knew they wouldn't have them on the ward. No-one spoke to me regarding going home. At 9pm, the night staff had started and the dr said I was staying in overnight. When I explained about no-one doing any obs, he said they had been done. He hadn't checked my notes to see that the only obs that had been done were in A&E.

I was angry that no-one came to speak to me about being kept in overnight as I could have arranged for my family to bring clothing etc.. in for me. They also didn't have the correct meds. I ended up getting a reduced dose twice of one medication and another they had to borrow from another ward. I was due these at 8pm and received them after 10. There were 2 nurses on the night shift who were wonderful and helped me out with things and they actually made my stay bearable but I felt angry, stressed and emotional.

Food was awful. Can't understand why health professionals expect patients to get any nutrition from this food.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear scarlet,

Thank you for your feedback, I'm sorry for the delay in responding. The account of your stay in Monklands Hospital paints a poor picture and I’m sorry you had such a poor experience.

I can assure you that we are committed to delivering high quality person centred care and there are a number of issues you raised about your treatment and care that concern me. I would be keen to address these but would only be able to do that if you felt you could provide more information to my Patient Affairs staff at Monklands Hospital.

We realize that eating and drinking well plays an important part in the recovery of patients in hospital and we try to provide a healthy and nutritious diet. We do monitor the meals and carry out regular surveys and gather patient feedback about this. I’m sorry the food during your stay was not to your liking.

I hope you are better now. If you feel able to discuss your experience further please contact Leigh McLeary on Tel No: 01236 713065.

Kind regards

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