"80 year old sent home without a care plan continued"

About: Darlington Memorial Hospital / Older people's healthcare Friarage Hospital Site / Older people's healthcare

(as a relative),

A member of my family wrote 2 weeks ago that my grandma had been sent home at 80 years old without any care in place. She was taken straight into respite where she was well looked after and sent home.

The early hours of this morning she was rushed into the Friarage with pneumonia, seriously ill. Darlington memorial had taken xrays of my grandma's lungs almost 3 weeks ago and on the diagram placed an 'x' on the bottom lobe of one of her lungs. This is the same part of the same lung they have found the crackles of pneumonia last night. I fully believe this was detected and ignored by Darlington and she was sent home regardless of any diagnosis.

My grandma was made to feel very much an inconvenience whilst in Darlington Memorial - my mum witnessed the doctors involved in treating her whispering and talking about her at the end of the bed without once consulting either her or my mum who was visiting about her condition. This included the 'suspected renal failure' that was mentioned throughout my grandma's notes but denied by the nurses on the ward.

Infact, whilst visiting in Darlington my mum had to help another elderly lady with her legs bandaged up back to her bed after she rung her buzzer to be taken to the toilet and ignored. She felt the elderly patients she saw on the ward were treated as an utter inconvenience and with complete disdain.

Rest assured that social services are now heavily involved and this WILL be taken further if we find that my grandma's suffering could have been prevented if treated 3 weeks and 3 hospital admissions ago.

I am utterly disgusted as a care co-ordinator that someone could have been left to suffer as the result of someone else's poor decisions.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your grandmother's recent admission to Darlington Memorial Hospital. I am very sorry to hear that you and other members of her family were unhappy with her care on this occasion. We would very much welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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