"Still `Appalling`"

Anything else?

Following on from my previous review headed `Appalling` I can confirm despite complaints to the relevant authorities within the ELHT I have still not had a written reply . PALS still haven`t acknowledged receipt of my email from October 2012.

The best thing that has happened to my Father was being transferred from C18 RBH to ward 23 Burnley General, and even that was traumatic. After being informed he was to be moved because his bed was needed for another patient, I was assured by the ward Matron that he would not be moved after 7pm, after all he is 86 years old and very sick.

Somehow this instruction was either not relayed or maybe not understood by the ward manager and his staff, because the move came considerably later that the 7pm deadline, and when I received a call from the ward telling me he was `just` leaving, I had already been informed by Burnley that he was already there!

On C18 they managed to lose his earring aid, which they had to replace, some clothing and half of his dentures and the ward matron promised to send a claim form with him to Burnley, 1 week later and after several phone calls and excuses as to what had happened to it I received it, with no explanation as to what should happen to it when completed, but more importantly no apology for all the inconvenice we have been caused by their carelessness.

Ward 23 at Burnley is staffed with compassionate, caring, friendly nursing staff, who really seem to care for the welfare of their patients, it is clean and there is a very pleasant atmosphere and my Father has received excellent care and there hasn`t been a used catheter bag left under his bed for 3 days - yes C18 that is your claim to fame!

It is amazing the difference in the 2 Hospitals after all they are both ELHT - Blackburn you are a disgrace.