"Still `Appalling`"

About: Royal Blackburn Hospital

Anything else?

Following on from my previous review headed `Appalling` I can confirm despite complaints to the relevant authorities within the ELHT I have still not had a written reply . PALS still haven`t acknowledged receipt of my email from October 2012.

The best thing that has happened to my Father was being transferred from C18 RBH to ward 23 Burnley General, and even that was traumatic. After being informed he was to be moved because his bed was needed for another patient, I was assured by the ward Matron that he would not be moved after 7pm, after all he is 86 years old and very sick.

Somehow this instruction was either not relayed or maybe not understood by the ward manager and his staff, because the move came considerably later that the 7pm deadline, and when I received a call from the ward telling me he was `just` leaving, I had already been informed by Burnley that he was already there!

On C18 they managed to lose his earring aid, which they had to replace, some clothing and half of his dentures and the ward matron promised to send a claim form with him to Burnley, 1 week later and after several phone calls and excuses as to what had happened to it I received it, with no explanation as to what should happen to it when completed, but more importantly no apology for all the inconvenice we have been caused by their carelessness.

Ward 23 at Burnley is staffed with compassionate, caring, friendly nursing staff, who really seem to care for the welfare of their patients, it is clean and there is a very pleasant atmosphere and my Father has received excellent care and there hasn`t been a used catheter bag left under his bed for 3 days - yes C18 that is your claim to fame!

It is amazing the difference in the 2 Hospitals after all they are both ELHT - Blackburn you are a disgrace.

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Response from Royal Blackburn Hospital

As Matron for General Surgery and therefore C18, please accept my apologies that the standard of care given to your father was not of the standard myself or the Trust would expect. Ensuring patients are managed with dignity and respect and are provided with high quality care is extremely important to the Trust and any concerns regarding this are taken very seriously and appropriately investigated. I would like to apologise for the late response in replying to your original email regarding your concerns and can assure you that your comments have been forwarded to the relevant department to ensure their processes are appropriate. Thank you for the positive comments regarding Ward 23, again your comments will be forwarded to this ward. To ensure all your concerns are appropriately responded to, please can I ask you to contact me either via email on Hilary.Wallbank@elht.nhs.uk or via telephone on 01254 734345. Thank you Matron Hilary Wallbank

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