"RTA injuries"

About: Aberdeen Royal Infirmary / General Surgery Balfour Hospital / Accident & Emergency Scottish Ambulance Service Woodend Hospital

(as the patient),

I was involved in a RTA in November and suffered multiple injuries: -, fractured shoulder blade; 9x ribs; Hip socket; Pelvis; Wrist & thumb; Shattered Femur and collapsed lung. The care that I, and my family, received at the Balfour Hospital A&E, Orkney was absolutely brilliant. Those involved in my initial care were Dr Dorhn, Dr McDonald (locum from Elgin), Dr (Mrs) Fey, Nurses Linda Tait and Christine Groundwater. I was treated with respect and compassion. My family were kept fully I formed of my condition and treatment and allowed to see me when I had been stabilised.

I required further treatment at ARI which involved getting a specialised team flown from Glasgow by RAF helicopter, due to weather conditions the normal helicopter could not be used, then Air Ambulance fixed-wing to Aberdeen.

Again the care at Aberdeen was very professional and caring- MRI scans followed by operation to have a "nail" inserted into my Femur. I spent 4 days in HDU, the care again was excellent.

After being moved to a normal ward (46) it became evident that staff were over worked, any requests took an age to materialize. This is NOT a criticism of the staff, they were again excellent but extremely over worked and just could not spend enough time with individual patients that needed extra care.

The next 3 weeks were spent in ORU Woodend Hospital. Staff again were fantastic but again over worked especially during busy periods ie morning washing and breakfast; meal times etc.

Food was reasonably good but just not enough, I lost over 1stone (only 10 to start with) during my recovery and relied on visitors to bring some goodies to keep me going.

After 5 months I am well on the way to recovery with hopefully no permanent problems.

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Response from Laura Gray, Director of Corporate Communications, NHS Grampian

Thank you for taking the time to give us feedback on your experience of care. We will ensure that your comments about NHS Orkney and the Scottish Ambulance Service are passed on. Your comments about the excellent staff are greatly appreciated.

We will follow up on the points about the amount of work staff have to do and will liaise with the Catering Department about the portion size.

Wishing you a continued good recovery - and thank you again for your feedback.

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Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear T-boned biker

Many thanks for taking the time to provide us with feedback from your experience of the Balfour Hospital and its staff. I was sorry to hear you had such a bad accident but very glad to hear you are recovering well.

I will pass on your kind words to those clinicians named in your post. We very much welcome your positive feedback and staff will be very pleased to hear that you are recovering well.

I wish you a continued good recovery.

Julie Tait, Patient Experience Officer, NHS Orkney, Garden House, New Scapa Road, Kirkwall, KW15 1BH - julietait@nhs.net

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