"The NHS at its best"

About: Alnwick Infirmary

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The nursing, medical and administrative staff were both caring and professional and everyone treated me with respect and listened to what I had to say about my injury. I felt that I was treated as an individual and was dealt with effectively. I could not fault this experience and wish this were the case with other areas of my NHS experiences. The treatment prescribed has worked and I am well on the road to recovery. Heartfelt thanks to everyone.

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Response from Alnwick Infirmary

Dear Sir / Madam I am very glad that you are well on the road to recovery and I hope you continue to make speedy progress. Thank you so much for taking the time to send us your kind comments about the service you received at Alnwick. I am delighted that you found your care throughout to be so good. The service you describe of clinically effective care delivered with compassion is exactly what we want all of our patients to experience. I am particularly delighted that the respectful attitudes of the team had such an impact on you. We know how important it is to get this absolutely right. Our teams work incredibly hard every day; it means everything to them to have this acknowledged and appreciated by the patients they care for. I will of course ensure that your note is passed on to all concerned. With warm wishes and many thanks, Annie Annie Laverty Director of Patient Experience Annie.laverty@nhct.nhs.uk

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