"Brilliant service- food pretty dire"

About: The Great Western Hospital

(as a relative),

My father was referred to hospital after attending the walk in centre at Carfax street (unrelated and not down to the hospital but our local GP failed him greatly saying he had 'a bit of a cough... should go within a couple of weeks' 2 days later when we attended the walk in clinic as he was struggling to breathe the doctor my father saw was appalled and sent him directly to hospital with suspected pneumonia) he was quickly rushed to AAU and his care from a nurse in particular (whose name sadly eludes me) was beyond amazing.

My father suffers from Severe Depression and struggles with new situations and people greatly, something this particular nurse understood completely and made him feel safe.

Two days later he was moved down to another AAU ward (luckily so was the nurse who had made him feel so comfortable) although the care here was just as good the ward was essentially a room in the middle of two corridors (one on each side) with no doors which did lend to him feeling uncomfortable being in such a large space.

The negatives- The food is sub-contracted from what I can gather and is absolutely dire, each ward he was in due to it being AAU meant warm food at lunch time and a sandwich, soup and yoghurt at dinner time, this would not be so bad in itself if the food was edible. He had a chicken sandwich on one day that curiously had the texture of tuna and a soup which the nurse jokingly admitted she had no idea what it was, even I tried it and was unable to actually place what on earth it was supposed to resemble.

In conclusion the care and treatment was beyond amazing, when discharged (which did take a long time once the Junior doctor (who was a credit to our medical education system) decided this would be likely but the consultant would have to see him first, which I can understand, consultants are very busy people) we left with a lot of information regarding how he should be recuperating from this case of pneumonia. The only thing that lets down this star of the NHS is the food. I do not know if it is as bad outside of the AAU department but it needs to be resolved, even the hot food was pretty revolting, if the trust is able to sort this then this hospital would be perfect.

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Response from The Great Western Hospital

Thank you for your comments. It means a great deal when people take the time to write and let us know about the positive experiences you've had of the care we provide. I can only apologise though that the food didn't live up to the same high standards. Food at the hospital is provided by our catering partner, Carillion. They are passionate about getting things right and I'm sure they would welcome the opportunity to talk to you about your experiences. We also run some tasting sessions to help with quality control. If you'd like to talk to us further about sharing your thoughts with Carillion, or joining one of the tasting sessions, then please contact our Customer Service team on 01793 604031, or email pals.team@gwh.nhs.uk.

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