"Aftercare of retina reattachment"

About: Queen's Medical Centre

Anything else?

I attended a 10 day after operation appointment yesterday.

The nursing and reception staff were very good, I cannot say the same about the doctors I saw.

The first doctor came into the waiting area and very brusquely put drops into my eye, they knocked the stitches in my eye causing great discomfort.

When I eventually saw the second doctor they seemed in a world of his own, disregarding my questions until I pressed them for an answer.

They didn't offer me any information on how I was progressing, I had to press them all the time for answers.

They prescribed drops for my eye, they gave me a lot of paperwork but no prescription, we had to go back to the clinic again and a helpfull nurse went in to his room and got me the script.

The surgeon who operated on my eye took great care of me both pre and post operation. They fully explained what they were doing, and put me at ease.

I cannot praise him enough.

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Response from Nottingham University Hospitals Trust

Thank you for taking the time to feedback to us. I am concerned to hear of the issues you have raised regarding your care and treatment during your recent visit to QMC. We invest a lot of time with our workforce reinforcing the importance of values and behaviours. Regrettably, it seems we didn’t get it right on this occasion, for which we apologise. I will be sharing both your complimentary feedback and your concerns with the staff concerned. If you wish to discuss your concerns further, please do not hesitate to contact me via my email address, andrew.riley@nuh.nhs.uk, in the first instance.

Andrew Riley – Matron of Head and Neck Directorate.