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Incredible Maternity Services at QEQM

Story from nhs.uk

"Incredible Maternity Services at QEQM"

About: Queen Elizabeth The Queen Mother Hospital

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I was admitted to the Kingsgate Ward 4 weeks ago in order to be induced due to complications in my pregnancy. I was apprehensive at first as I did not want to have a long stay in hospital, however from the moment I arrived on the ward the level of service I received was incredible. During my 6 day stay, I encountered the most professional and caring service.

From the consultants and midwives, right through to the ladies who bought me cups of tea, my care was amazing and I could not have asked for anything more.

My baby daughter was delivered 4 weeks early and had to spend 8 days on the Special Care Baby Unit. I am in awe of their knowledge and professionalism and the time they took to reassure and care for not only my daughter but both my husband and I.

Thank you QEQM for making what could have been a scary and daunting time into a positive experience. If you are an expecting mother I wholeheartedly recommend QEQM.

We cannot thank you enough,

Andy and Maria Freeman

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/03/2013 at 13:39
Published on Care Opinion at 22:17

Dear Maria and Andy, thank you so much for giving us great feedback, I will certainly pass this on to staff. We are always very proud of our teams who provide excellent with kindness and compassion. Really glad to hear that all went smoothly for you at a time that must have been quite stressful.

Hope your daughter is thriving and brings you much joy to come.

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Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 29/04/2013 at 17:32
Published on nhs.uk on 30/04/2013 at 05:15

We would like to thank you for your extremely kind and positive feedback that you have provided. We recognise as an organisation the importance of positive feedback to both motivate and use as a training tool and this will be fedback to the staff involved in your care. We hope that you and your daughter are doing well and that you are enjoying your new baby.

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