"Hysterectomy patient"

About: Heartlands Hospital

Anything else?

I was petrified of my procedure and I hadn't even seen my consultant until the day of the procedure. My operation had been cancelled twice and I had been on the list since August 2012. Upon arrival I was put at ease straight away by the nurse who picked up on my fear. Both surgeon and anaesthetist were very informative and understanding and listened to questions and answered them in detail. The theatre staff were very good and cheery and reassuring which put me at much more ease. I was fully satisfied with the operation. I was however very surprised to find that the nurses were not able to help me move and when I reached out they moved away as if I had a disease. There was some un organisation on the ward and nurses seemed to work long hours, the majority of them were very nice and caring. Food - rubbish but didn't expect anything else. Sleep very limited because of noise but again didn't expect anything else. No help with showering but I was ok. Did see phisio 2 days. Cleaning again as expected and no major concerns. Infection control A*. All in all I am satisfied with my experience and would recommend anyone to not worry about their stay. I am sure no one can be as worried as I was.

Story from NHS Choices

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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