"Security and portering at A+E North Staffs"

About: Royal Stoke University Hospital / Trauma and orthopaedics

(as the patient),

I had to come to A+E in the early hours although it took a while to get in to see a doctor this is fine. But when we were took to the assessment area we walked past 2 security guys and a porter.

I understand that security is needed and two guys were walking around but when we walked through it didn’t give a good impression that they were stood talking esp. after waiting just under 4 hours.

But the main reason I decided to leave feedback was one of them in the group,who didn't appear to be security was with them leaning against the wall with his hands in his pockets chatting. If I hadn’t been with my partner who was ill I would of said something.

It makes the service look unprofessional and I'd say this person needs some kind of training

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Response from University Hospitals of North Midlands

Dear 'I feel unwelcome',

Many thanks for your feedback and I will pass on this information to the security team advisor. There are certain circumstances where security guards are required within the Emergency Centre. I will ensure that security teams are aware of the etiquette within the centre.

Kevin Parker - Matron, Emergency Medicine