"felt like I was 'in the way'"

About: Darlington Memorial Hospital

Anything else?

Attended a+e numerous times within 2 weeks suffering from chest pain after being diagnosed previously with a circulation disorder.

Staff were rude and dismissive. I was upset and shaken. At one point I tried to make conversation with one nurse who was taking my BP and she was very rude in response.

The dr was not clear about the tests being ordered, or even what was going to happen next.

At many points throughout I felt in the way at a time when I felt very vulnerable.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent admission to the Accident and Emergency Department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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