"Making appointment for x-ray"

About: Royal Sussex County Hospital

Anything else?

Trying to make x-ray appointment by telephone with the department direct number as letter says - either engaged or useless message - (saying can't leave a message) - try again later - whats the point - tried every 10-15minutes 09.00 -15.00 and get engaged or u/s message. Tried main sawitchboard and x-ray secretaries - "very sorry - we are very busy you know!" So whole day wasted and no answer to my query - no complaints process obvious on wbsite and no "manager" available to comment. Oh and by the way X-ray is not even an option on this feedback site so no doubt they dont warrant a complaints process

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Response from Royal Sussex County Hospital

I am very sorry to learn of the problems you have experienced in reaching our x ray department and appreciate your frustration. The Patient Advice and Liasion Service (PALS) would be very happy to take your query forward on your behalf and can be reached by telephone on 01273 696955 ext 4029

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