"Better coordination for planned admissions."

About: Charing Cross Hospital

Anything else?

I am due to have a complex procedure which I'm still waiting for. I was listed for an operation/procedure for a full day procedure that staff had left me out of the discussion about. I feel that when arranging theatre dates or any appointment that I and any patient should be included in any dates.

I should be involved with discussions relating to any dates or any other aspect of my care.

There should be a centralised point of contact when patients are listed for operations/procedures so that I or any patient can speak to about any update of the appointment or the procedure if being delayed or any other aspect that affects me.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to hear about your dissatisfaction. Patient information and communication with patients is an important part of care and we apologise if this has been unsatisfactory.

If you would like us to help and/or to investigate the situation you report please contact the PALS service pals@imperial.nhs.uk

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