"attendance at A & E with Mum"

About: Darent Valley Hospital

Anything else?

We attended A & E at Daren't Valley Hospital on Friday, 22nd March 2013 with my Mum, aged 86 years. We were met by a Nurse Practitioner, who took Mum's BP and carried a blood sugar test on her. We were referred to a receptionist, who was helpful and friendly, then on to a nurse to have blood tests. We then saw one of the doctors, who made Mum feel at ease. He arranged for a chest x- ray. Mum had a stomach virus and had constant diarrhoea. She felt so embarrassed as her clothes were ruined. I asked for help from one of the receptionists on x-ray and also a radiographer. They were very kind to Mum, and I feel this is so important to Mum at her age not to be made to feel as though she is a nuisance. They provided Mum with clothing to go home in, which We were very grateful for. Mum was sent home as she has a lot of support. In all we spent four hours getting Mum sorted. What a wonderful service. Thank you so much. Kind regards, Christina.

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Response from Darent Valley Hospital

Dear Christina

Thank you for taking the time to write such super feedback on so many different aspects of your mothers care. We do strive to make all experiences good ones, and especially feel strongly about ensuring a patients dignity is respected at all time. The staff involved in your mothers care have been informed of your kind words and we do hope that your mother is now feeling better.

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