"Lack of due care"

About: Kent & Canterbury Hospital / Cardiology

(as a parent/guardian),

My daughter was only admitted after I kicked up a fuss. Heart monitor fitted... after a fuss.

Now has been told by the doctor she is being referred to cardiology... still no appointment. GP still has not had the results... weeks go by and nothing happens till we shout.

Assume there are no patient stories on here as they died waiting!

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback and I am sorry that it seems that we have not communicated effectively about the care and management of your daughter.

I am keen to help you resolve the concerns you have raised and so if you would like to contact me by email I will arrange to have a telephone conversation. I can be contacted on Julie.pearce1@nhs.net. I will be able to ensure that the referral to cardiology has been made.

Thank you again for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful