"Bladder tumor removal at Princess Alexander Harlow"

About: Princess Alexandra Hospital (Harlow)

(as the patient),

After many years in private health care, retirement means I'm now with the NHS.

I've had a few of these bladder tumours removed up to now and his was my first experience with this a theh PA Harlow.

I was dealt with promptly, politely and with dignity. I experienced little pain this time and was in and out in the same day.

The consultant Miss Anderson listened to my requests and performed the procedure leaving me with little after effects.

The Tye Green Ward was very clean, light and the staff helpful and efficient. Also can't fault the food or the service.

In and out in the same day, tumor out, back to my life again!

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Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time. It is really pleasing to receive your feedback and we will ensure that this is fed back to the Surgical Team and Tye Green Ward staff. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient. If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

Dear NLomas,

It is really wonderful to read your positive feedback and to be able to pass it on to Miss Anderson, Tye Green and of course the in-house hospital catering team with regard to your comment about food.

Patients and members of the public are telling us that services are improving at The Princess Alexandra Hospital NHS Trust, but we also know we've some further work to do to consistently deliver excellent care. Please do always get in touch if ever you think we could assist, our Patient Experience Team is on 01279 827084, Monday to Friday between 9am and 5pm.

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