"Fantastic care for my dad"

About: Stafford Hospital / General medicine

(as a relative),

Sadly I recently lost my Dad after a short illness. He was admitted to Stafford Hospital at the beginning of February with a suspected urine infection, he was taken by ambulance and as soon as we arrived in A&E the care he received was second to none. He was admitted that evening in the acute medical ward and all of the staff on that ward were fantastic he was continually monitored and checked every hour the medical staff kept us up to date on his condition all the time he was there nothing was too much trouble and the entire staff were very caring and professional. Tragically after a stay of 10 days and when he was on the mend his suffered a massive stroke which he could not recover from. When the hospital telephoned me in the morning the call was calm and sympathetic and when we arrived at the ward the doctors were there to meet us and fully explain what had happened they were so kind to my family particularly my mother who was as you can imagine, distraught. Dad was then moved to the stroke ward were once again the staff were fantastic they were so kind and sympathetic and explained everything to us and let us stay with dad all day. sister. Gail Stubbs was an angel and she was so caring genuine and professional and summed up what the NHS is all about. Dad died the next morning and now as we are learning to live without him I feel horrified to learn of the proposed plans for Stafford Hospital where Dad received such outstanding treatment by staff who work so hard and are true caring professionals.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Speedbird"

Please accept my sincere condolences for the loss of your father and thank you for taking the time to provide us with your feedback during this very difficult time. I am delighted that our staff did everything they could to care for your father and provided the excellent support for yourself and your family.

I feel very proud of the services that we provide and of our staff who work extremely hard to consistently provide high standards of care. I know that staff morale is raised by comments like yours and I would like to thank you for taking the time to write and tell me of your experience. I have passed on your thanks to the staff involved.

Kind Regards

Angela Grocott

Head of Patient Experience

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