"My stay in hospital."

About: Gilbert Bain Hospital / Ward 1 (surgical)

(as the patient),

I was admitted to hospital in Lerwick via the A and E dept last month with a very painful abscess. The staff on the whilst very pleasant somehow failed to show care.

l was a nurse 25 years ago and l accept there have been a lot of changes but patient care should not suffer. The nursing staff were nice but seemed distant, uninterested in taking time with me if a job taking a minute could be done 45 seconds, job done.

l had my op early evening, the night staff came on at 20. 00, no one came and asked me if they could look at my op site, all l got were my tablets.

In the early hours of the morning l needed some pain killers and to go to the toilet. A nurse came to my bed escorted me to the toilet (l had had a G. A. ) but had left me when l came out of the loo. Okay, l was alright, but small things!

l got my pain killer, no one offered to help me change out of my theatre gown or to check the op site, the ward was dark and it was not until the morning l found l had been sitting in a large pool of blood.

When the nurse came to make the bed it did not register with her so l just went for my shower, she did not want to see my op site.

l know l trained in the 70s, patient care was important, checking patients post op for bleeding etc was part of the job. A post op face wash, help changing into night clothes, is there anything else you need? I didn't have that experience. It felt like, job and finish is the order of the day. It seems that patients need to be well to be in hospital.

There are more points of my stay in hospital l could raise, but l will leave it there.

My stay was not unpleasant, but there was a certain lack of attention to detail with my care.

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Response from NHS Shetland

Thank you for taking the time to leave feedback about your stay in hospital. Your views as a recent patient on the surgical ward are very important to us and we will discuss the points you raise with the nursing team.

We do want patients to feel cared for when they are in hospital and we note the point you make about behaviours and not enough attention to detail. As you note, not all patients will require help to walk around, or get washed and dressed but we would want to make sure that patients are offered assistance anyway. I am sorry that this did not happen routinely during your stay in hospital.

From a wound care perspective we would expect there to be initial checks after an operation - again this is something we will reinforce with the nursing team.

If you did want to tell us more about your experiences then I would be more than happy to speak with you directly along with the ward manager.

My contact details are: kcarolan@nhs.net

Mobile: 07414007941

Kathleen Carolan, Director of Nursing

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