"Excellent service at Children's A&E - faultless"

About: Basildon University Hospital

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I visited the children's A&E today with both of my children (3 & 5) who had been suffering a severe gastric bug for a couple of days. We were seen immediately in the main A&E which was moderately busy, then taken straight to the children's A&E and again seen immediately. The department was well staffed with friendly and approachable staff. It was spotlessly clean and very well equipped - welcoming, bright and friendly for young children with appropriate toys and entertainment in the waiting room. Facilities all clean and in good working order. Lovely knowledgeable staff who made my two poorly ones feel very comfortable. After triage there was about 25 minutes of a fluid challenge then seen by a friendly doctor took her time with us and the children and who put us very much at ease. Could not fault this department, their staff or their service. Many thanks.

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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