"Royal Preston Hospital is a joke!!"

About: Royal Preston Hospital

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my mum is currently an inpatient on ward 25 - what a joke that place is and the staff on the ward need to take lessons in how to speak to people with respcet!!! i found certain nurses attidues discusting and the HCSW staff to be rude and arrogant. staff think it is appropriate to eav's drop on provate conversations. when they are told you will complain about their conduct you are thereatned with security!!! what a joke!!!!!

Story from NHS Choices


Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. We have noted your comments and our Head of Customer Care will visit the ward to speak with patients and families about their experiences. We always aim to provide excellent care with compassion, and to treat patients and their families with dignity and respect. Your comments indicate that this has not been your experience, so if you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. We are committed to learning from mistakes and taking action to improve care and treatment.

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