Posted by k**
I had an appointment at 9.00 this AM but due to an accident on the A2 was stuck in traffic. I tried unsuccessfully by mobile to contact the appointments office I was queue position 1 for 30 minutes and eventually gave up. Since coming home I have tried three more times to apologise and reschedule holding on each time for at least 30 minutes and moving up the queue but not actually getting an answer. I am now going to contact the ophthalmic Secretary's number. If management are reading this please sort this problem out as it appears to have been happening for some time and please do not send me a sarcastic letter re non attendance when there is no access for people to cancel or reschedule appointments.