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Excellent Care in Day Surgery Unit

Story from nhs.uk

"Excellent Care in Day Surgery Unit"

About: Alnwick Infirmary

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I attended Alnwick Infirmary Day Surgery Unit to have a bunion operation in March 2013. There's a lovely, caring, warm atmosphere All the staff were so supportive and sweet with me, as it took quite a while to get my foot anaesthestised prior to the operation.The female day bed ward was very comfortable, warm and clean.

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Response from Alnwick Infirmary 11 years ago
Alnwick Infirmary

Submitted on 21/03/2013 at 11:40
Published on nhs.uk on 22/03/2013 at 04:17

Dear Karen,

I hope your pain is manageable and that your foot is healing as it should.

Many thanks for taking the time to send us your kind comments about your treatment at Alnwick Infirmary. We were delighted that the hospital environment was right for you and that you felt so well looked after there . Our staff know that small acts of kindness and compassion can make such a difference to their patients’ experience of care.

Your thoughtful words and feedback will make such a difference to the team – we will ensure your note is passed on.

With best wishes for a swift recovery,

Annie

Annie Laverty

Director of Patient Experience

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