"This was my first experience as ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

This was my first experience as an inpatient and I was very nervous however I found the care I received to be excellent.Every step of my treatment was explained to me and I was treated as an individual and not as a block admission. I was more impressed with how all the different departments worked together as a team. The cleaners , doctors, nurses and catering staff had the patients welfare uppermost and I never once saw them lose thier patiance or be intolerant of the demands placed on them even by the odd 'awkward' patient. It was almost a pleasure to witness such professionalism at close quarters. My fear of having to go into hospital has been put to bed. Long may it continue.

What could be improved

This is difficult as I was a first time patient and only saw positives. There is one thing that could be done, if at all possible, and that is on release. I think it would be nice if the patient could be seen by perhaps the ward sister in private so that any questions about the standard of care during the stay or matters concerning follow up treatment could be discussed.

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Response from Cheltenham General Hospital

Many thanks for your very positive comments. The Trust and our staff are always delighted when patients receive such excellent treatment and have a good experience in our hospitals, at what can be a worrying and frightening time for people. Our patients are the most important people to us - so thank you for taking the time to post your comment.

Your suggestion about being seen in private before leaving hospital is a good one and has been passed on to senior nursing colleagues to see whether it is something we could do as a matter of course. We will update this comment with progress as soon as possible.

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