"disappointed by Mount Gould's 8 week wait"

About: Derriford Hospital Livewell South West Tamar Referral & Appointments Centre

(as the patient),

Apart from not knowing that my appointment would be handled by TRAC, the system worked well. I was very disappointed that the wait for mount gould would be at least 8 weeks and that an appointment would have to come from mount gould, so I chose Derriford.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Boss667’,

Thank you for taking the time to tell us about your experience of using the TRAC service and I apologise you could not get a sooner appointment at the Mount Gould Hospital. In the majority of patient referrals, the GP Practice provides the patient with an information leaflet detailing the next steps and that the Tamar Referral Appointments Centre (TRAC) team will contact the patient directly to book an appointment. It seems as though you did not receive this information. With regards to the waiting time for an appointment, from time to time some services do become very busy and we are only able to offer appointments that are available.

I hope the remainder of your care went well.

Kind regards

Gemma Tremlett

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