"My husband's care for terminal pancreatic cancer"

About: Ayr Hospital / General Surgery Glasgow Royal Infirmary / Medical Oncology

(as a relative),

The care was mixed and ranged from exceptionally good to extremely poor.

GP services and our local Ayr hospital were very satisfactory. People cared and communicated. I felt my husband was well looked after. The consultant Mr Robert Muir was superb and all that a doctor should be. He went the extra mile and treated us all with respect.

Glasgow Royal Infirmary was another matter. I felt they neglected my husband in the ward and some had a "could not care less" attitude. One oncologist that we saw as an outpatient humiliated by husband with their obnoxious attitude. We reported how unwell my husband was feeling and after a brief examination they fobbed us off with the offer of a brain scan. Two hours later my husband was in our local hospital with septicaemia. My husband was confused but the doctor just made a fool of him.

A nurse was also obnoxious, particularly to me, and told me that my husband was not confused.

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Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

Thank for taking the time to provide us with this feedback, some of which relates to Ayr Hospital. I will make sure that the comments are passed on.

I know my colleagues across NHS Scotland will want to emphasise the commitment to ensuring the the quality of care is continuously improving - ensuring that there is a reduction in variation of the sort that you have outlined.

Best wishes

Craig White

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