"Reception Staff - Meeting & Greeting makes a difference"

About: Stobhill Hospital / General Surgery

(as a relative),

My son (age 25) had an appointment at our local hospital clinic. When we arrived at the reception desk there were two members of staff at the reception area who were deep in a personal conversation while seemly working at their own desks about 6 feet apart so everyone could hear the conversation.

We were totally ignored for several minutes while they continued their conversation, my son & I looking at each other and wondering whether or not the staff could see us standing in front of them!

I've not seen ignorance like that in a long time, all that was needed to be said was "I'll be with you in a second" - at least that way we would have known the staff saw us.

When we eventually gave our details we sat down & saw the very same treatment given to other patients.

Some people are nervous enough attending hospital without being made to feel uncomfortable by some reception staff. Meeting & greeting needs to be looked at in certain areas.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

You raised a concern about the reception staff and we will share this with the manager responsible for that service so that your experience can be shared with those who provide this service. As you say a simple greeting would have been all that was required and I am sorry that you had this experience.

Thanks again for sharing this.


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