"Long waiting time at the eye clinic"

I had an appointment at the Eye Clinic recently at 11am.

As usual for myself I turned up some 30 minutes early and amazingly was seen at only 5 minutes after my appointment time. However this was just for a rudimentary eye test and dilation drops.

Some 90 minutes later I went to the Dr's/Nurse's station as I was by now annoyed with the wait and the fact that patients were being seen who had shown up over an hour after myself, the 12:00 appointments at a good guess.

I was (standard reply) told that I was next to be seen. Imagine my surprise when I wasn't. Sarcastic I know, but the whole thing is farcical.

In what is now becoming a feature of every visit to that clinic a nurse came to me in the waiting room to ask my name - obviously they knew I had waited for an unacceptable time. This also happened on my previous 2 visits - are some of us earmarked for sub-standard treatment, minimal intervention / spend? I have never seen any other patients approached in this manner.

I walked out at 13:45 close to 3 hours after my appointment. It's not the total wait time that pushed me to this, but the fact that for the third time in a row the staff had obviously forgotten about me (seeing patients with appointments of 60 and 90 minutes after mine).

To add insult to injury I paid £16 in taxi fares as I cannot use the local buses due to disability / pain.