"Never met my surgeon."

About: St Albans City Hospital

Anything else?

I was operated on twice at the hospital, both times last year. I have written a complaint and had an apology about the first set of nursing care but no acknowledgement regarding this second issue:- I never saw/met the surgeons who operated on me. The system means you see a consultantat pre op but sign a form to say a competent person will do your operation. I only found this out afterwards when I questioned about it. I went into a room unconcious and was cut openand touched by someone I never met . I still feel violated and sick about this. I don't know how to get the system changed or who to complain to now. I've hit a brick wall. Not meeting your surgeon is dismissive of patient care to say the least; egotistical and neglectful at it's most serious. I will not be returning to any hospital that has the same policy. It's wrong. I still feel ill at the thought!!

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Response from St Albans City Hospital

Thank you for taking the time and trouble to comment on your difficult experience with us at St Albans last year. We’re always concerned to hear of any patients who are unhappy with the care and service they have received, and issues of this nature are taken very seriously. Without full details of your specific case and our commitment to patient confidentiality it is difficult to comment here. But the importance of a wholly positive, and respectful, patient experience is one of our key objectives, and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in. We know that our senior clinical colleagues will want to thoroughly investigate your concerns, so we can look into what went wrong for you, and why. Apart from giving you some answers, if would also help put things right if we can. Therefore if you are willing to do so, please contact us directly at wherts-tr.complaintsteam@nhs.net . We will aim to thoroughly investigate these issues promptly, and provide you with a detailed response.

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