"No respect for our mother when she was passing..."

About: Harefield Hospital

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My mum was passing away and they wouldn’t let us see her because it was outside of visiting hours. Clearly at this stage of our mum’s illness visiting hours shouldn’t apply and our family should be given as much of what little time there is left to spend together. We weren’t just visiting our mum, we wanted to be able to say goodbye to her.

I can’t even truly begin to put into words how rude and disrespectful the staff were. They called security who grabbed hold of me, shaking my mother’s bed which must have been terrifying for her, and then threatened to call the police, just because I wanted to spend those last few moments with my mum to say goodbye to her.

I can’t even begin to truly put into words how disgusted and upset I am at the unbelievable lack of respect for our family when our mother was passing away. They just had no care for our feelings whatsoever. The staff were always confused and could never provide the same answers to any questions we asked, they always gave us totally different information, and on one occasion actually admitted that this was in fact because they hadn’t taken the time to read our mother’s notes.

The staff don’t understand the word care. I cannot believe the lack of respect and lack of dignity they had for our mum.

I always left the hospital shaking and I just hope our poor mum never ever remembers being there.

Rest in peace now mum.

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Response from Harefield Hospital

We have a very flexible approach to visiting hours, especially when it becomes clear that a patient is approaching the end of his/her life. We encourage families to spend as much time as they need together.

On the very few occasions that visitors have been asked to leave the premises, this has been because of an unacceptable level of abuse towards staff and a lack of respect for other patients and families. However, even in these circumstances, there would be no physical contact.

The results of the NHS national inpatient survey 2012 were published today and show that patients at the Trust feel they are treated with respect and dignity and have confidence in our staff.

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