"very little communication from staff"

I am new to this Hospital due to moving house. A family member was recently admitted and I was appalled by the rudeness of some of the staff. There was no communication other than a call asking for the next of kin to my brother in law when in actual fact it was my Husband they wanted and all details had been given and written in the notes on admission.

He returned the call quoting the Doctors name and the switchboard asked when he had been admitted. The actual ward could not find the said Doctor so contact was never made. A change of ward was needed so a wheelchair arrived at visiting and our family member was told to get into it with no discussion the linen was then ripped off the bed (literally) and when I asked what was happening I was told she was going to a new ward the nurse pointed across the building telling us it was over there and promptly marched off at high speed pushing the wheel chair. We could not keep up and made our own way (we are only young), ridiculous. There was no previous communication or advise. I myself trained in a general hospital many years ago and have never seen such poor standards as on these occasions. Care and communication is key!