"my experience in hospital and beforehand"

About: Luton & Dunstable Hospital

Anything else?

The outpatient experience other than the long wait for appointments and tests when I felt so poorly was good, and the consultant was excellent, another consultant's team,who operated were fantastic, and I feel so much better, but the lack of nurses and the ward experience was poor,I wasnt in more than a couple of days, but the attention needed by me and other patients, when you needed it wasnt there,no one answered the buzzer,and when they did for some people who needed the toilet it was to late,the food also wasnt suitable, for people who had undergone surgery,I think lack of staff is the problem,they didnt have time to care.

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Response from Luton & Dunstable Hospital

We are pleased that some of your experience was positive but saddened to hear that your experience on the ward was not a good one. We have noted the comments and would welcome more information about which ward it was, you can contact us either by email to compaints.office@ldh.nhs.uk or by phone to patient affairs office on 01582 497002 if you are willing to share this information we can investigate this further.

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