"A&E and EAU"

About: Sandwell General Hospital

Anything else?

Mum was rushed to A&E at 12 noon, she was not transferred to EAU until 5.30 and this was at my repaeated requests to take her home. Staff did not keep us informed of what was happening and i had to constantly ask. A simple task like this could have made a world of difference.

EAU - the nursing and support staff on here were really honest and kept us informed of what the delays were. The lack of Dr's and only one consultant on this ward is not appropriate. Someone needs to do their sums in terms of staff numbers and the number of patients coming onto this ward for assessment or to be admitted. There was also a lack of private space for treatments and nurses were taking patients into the store room to provide clinical treatment. There was one chap who was put onto a drip in the waiting room. Too many patients and not enough chairs. The chair i was sitting on had a broken back rest and had i been frail i could have fallen backwords.

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Response from Sandwell General Hospital

Thank you for your feedback. I am aware of the enormous pressure our A&E departments have been under for the last few weeks. This has been much more difficult than normal. We do monitor staffing levels very closely and the Board of the Trust has agreed we should fund additional staff. We are trying to recruit them as quickly as possible. In the longer term the plans for the new hospital in Smethwick will provide modern up to date facilities for patients. I am sorry if staff in ED did not keep you informed. We regularly remind our staff keep to our Customer Care promises which include keeping people informed. I will reinforce that. Thank you again for your feedback. Mike Sharon, Acting Chief Executive

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