"Could do better"

About: Bmi - The Alexandra Hospital

Anything else?

Medical and physiotherapy attention was very good..

I found the food mediocre.

Discharge was poor. From the time I was told that I could go home there was a 3 hour hour delay which was blamed on a heavy work load. Eventually I started to walk to the car after knee surgery on crutches because the promised wheelchair was not brought.

I have a serious question about the treatment charges . My operation should have been fully covered by my insurance but in fact I have had to pay £2600 above my £12500 insurance cover. In addition to the specialists' and physiotherapy fees I was billed for an un-detailed £12,800 "hospital treatment fees" to cover a 4 night stay. This seems to be a little over the top. My final bill will come to at least £15100 but their website quotes "from £9800" for the total "self pay" cost of the treatment (including specialsts and physio) and this is in line with estimate I received before arranging the treatment and with estimates from other hospitals. I had no complications. Several days ago I asked for an explanation online and by letter but I have not yet received a response.

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Response from Bmi - The Alexandra Hospital

Thank you for your feedback. We are sincerely sorry to hear of your dissatisfaction with the service you received during your time at The Alexandra Hospital. Please be assured that the Hospital has a robust complaints process and we would be grateful if you could contact the Hospital's Executive Director directly in relation to your issues to enable a thorough and open investigation to take place.

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