"poor care in wards"

About: Queen's Hospital (Romford)

Anything else?

once again after good quality of care in A&E this hospital gives poor care and a complete lack of interest once transferred to a ward. I was placed into bluebell A, I suffer from COPD and bluebell A a respiritory ward i could not reach my toilet or wash basin because my oxygen line is only 5 feet long and room is 10 feet away. this means either going without oxygen which is not an option, or not having any independance at all. also having been told i would be discharged on sat at approx 9.00 clock am by doctors repeated requests for information to various nurses and staff non of whom seemed to know about anything but said they would find out and let me know i never had anyone return to me with any answers. I also requested a doctor or nurse to look at my legs which had swollen and may have made a difference to my discharge no one came to see me it took until 4.30 before a doctor came he had been paged at 4 i had been asking since 12.30. Also when i asked for a sister to see me to find out why nobody seemed to be able to find out about me going home a lot of running about and much discussion about my notes took place culminating in the sister telling me that my drugs had been ordered quite some long while ago- whatever that is supposed to mean. Unfortunately could and had heard every word of what had taken place outside my room so i knew that they had missed my discharge on my notes and had indeed just sent a nurse to the pharmacy that minute not some long while ago.

it makes the good treatment somehow less because a bad taste is left which makes you doubt the whole hospital. Also if this was just one incident may it would not be so bad but this sort of thing has happened to me and/or my friends and family from the very first day this hospital opened and i have complained even the ward manager came to see me on my first day and told me that things were better know sorry mate they are not. the level of care on wards is as always poor in general

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››