"To inefficient to care or use initiative to care"

Anything else?

Elderly lady (80) suffering with Parkinson's and Heart issues. Lady has a home phone number blocking unidentified incoming calls. Hospital calls to cancel appointment, but instead of using their initiative or more basically common sense to find a phone or mobile that can make the call they send a letter that is yet to arrive at the patients address.

Formal complaint to GMC and RCS about ineffective and negligent handing of this patients administration.

They don't care that much.

Story from NHS Choices

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Response from Karen Edmunds, Head of Patient Experience and Public Engagement, Engagement Team, Kent Community Health NHS Trust We are preparing to make a change

I am so sorry you have had this experience. I'd like to make sure that the service concerned knows about this. Can you please email me to say which service it was? Contact me at karenedmunds@nhs.net

Many of the services at Sevenoaks Hospital are provided by other NHS Trusts, so I need to know which service it was so that I can direct your feedback to them, and help to make sure this doesn't happen again.



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Response from Sevenoaks Hospital

I am so sorry that this has happened to this lady. From your comments I'm not sure which department the appointment was with. Not all of the clinics at Sevenoaks are run by Kent Community Health. If you need further help with getting this resolved please talk to our Customer Care Team on 0300 123 1807 or email them: kcht.cct@nhs.net Karen Edmunds Head of Public and Patient Engagement Kent Community Health NHS Trust

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